"We understood that we were at the centre of things for 1.2 million Swedes… We wanted to go from a production-oriented organization to one that really sees and hears its customers"

Magnus Hedin, President of Skånetrafiken  www.skanetrafiken.se

Our Customers

Boomerang is the leading supplier of customer relationship solutions to Public Transport Authorities (PTA’s) in Northern Europe. In Sweden, over 90% of customer claims calls are handled by the Boomerang solution.

• Movia is the public transport authority serving the Copenhagen region. Boomerang serves as the customer hub for all personalization efforts such as Movia’s traveler web site.
• StorStockholms Lokaltrafik (SL) serves the greater Stockholm area and over 700 000 travelers each day. SL uses Boomerang for customer claims and as a customer database and personalization engine that drives customers’ personal web pages.
• Skånetrafiken is the public transport authority that serves the Skåne region in Sweden including train traffic to Copenhagen. The Boomerang solution forms the backbone of Skånetrafiken's personalization strategies such as personalized time tables accessible through web and mobile.
• Veolia Transport is Europe’s leading operator in public transportation. Veolia transport uses Boomerangs customer claims solution for their Swedish operations.
• Östgötatrafiken is a mid-size public transport authority with 26 million travels per year using 350 vehicles. Östgötatrafiken runs the full suite of Boomerangs Operations products such as Incident management. 

List of customers:

• Blekingetrafiken
• Bussbranchens Riksförbund
• Dalatrafik
• Jönköpings Länstrafik
• Kalmar Läns Trafik
• Karlstadsbuss
• Kolumbus (Rogaland Kollektivtrafikk)
• Linköpings kommun 
• Länstrafiken i Jämtlands Län
• Länstrafiken Kronoberg
• Movia
• Skånetrafiken
• Storstockholms Lokaltrafik (SL) 
• Svenska Lokaltrafikföreningen (SLTF)
• Upplands Lokaltrafik
• Veolia Transport
• Värmlandstrafik
• Västtrafik
• Östgötatrafiken