Challenges for Operations

As a Director of Operations/Traffic, your job is to keep traffic running 24/7 while maintaining the quality that today’s travelers demand. You might rely on a real-time traffic system, travel planners and financial systems but some processes still fall between the cracks resulting in unresolved incidents, poor quality, and frustrated staff.

• Critical information is not conveyed between the Operations team and the Customer Service team
• Incidents and deviations are handled manually resulting in errors and long lead times
• Contracts and Fines are handled manually with no connection to other systems
• No support for managing key assets such as ticketing machines

Boomerang Operations

Boomerang Operations is a suite of mostly independent products specifically designed to complement and integrate into your existing operational and administrative environment.

• Incidents: Serves as a hub for all kinds of incidents, deviations, and other events that threaten your operations and the resulting quality. Allows all departments as well as vehicle operators to view current incidents and take appropriate action.
• Contracts and Fines: Brings your contract and fine management online and is especially suitable for contracts between the transport authority and its vehicle operators.
• Bus/Train Stop Maintenance: Manage work orders, especially for bus and train stops.
• Ticketing Machine Maintenance: Asset management geared towards maintenance of ticketing machines on buses.
• Online Certification: Supports the driver training certification process.
• EU Statutory Incident Reporting: Manage and report incidents (typically threats and violence against drivers) as required by European Union directives.