Products Designed for Public Transport

Boomerang is the only vendor to offer a full suite of customer relationship management (CRM) software specifically made for public transport organizations dealing directly with travelers. In contrast with generic customer relationship software, Boomerang products are designed to integrate with public transport specific systems, such as automatic fare collection systems, travel planners, and real-time traffic systems.

  • Case Mangement: Fast and robust handling of customer claims.

  • Customer Hub:  The Customer Hub provides you with a single view of customer.

  • Sales & eTicketing: Supports eTicketing, smart cards, and other subscription-based services.

Put together, modules integrate seamlessly and provide all teams with a single view of customers, orders, products, campaigns, etc. Boomerang offers pre-built adapters for easy integration with ticketing systems, travel planners, real-time systems, financial system, etc.




Solutions that Put the Traveler in Focus

Boomerang solutions are aimed at increasing revenue, travel, customer satisfaction, and operational efficiency. The solutions form the backbone and engine that lets you treat travelers as individual customers.

Boomerang Professional Services

Business Consulting: Drawing on public transport best practices, Boomerang consultants can work with you to set business direction, define customer related processes,  as well as guide organizational change.

Implementation Services: Technical specialists work with you to configure the product to your processes and tune integration points to ticketing systems, payment systems, web site personalization, and other systems.

Other CSC Services: Boomerang is a part of CSC,  a global 90,000+ employee IT consulting organization. Boomerang customers can benefit from the entire suite of CSC's transportation solutions and know-how within IT, outsourcing, and hosting.

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News and Trends

Skyss selects Boomerang
December 22, 2010: Norway's second largest transport authority selects Boomerang. CSC Boomerang now serves 3 of the top 4 Norwegian transport authorities.
Read more... 

Boomerang at Innotrans
September 26, 2010: CSC exhibits rail & mass transit portfolio at Innotrans in Berlin.
Read more...  

Boomerang point-of-view featured in Metro Report
September 20, 2010: Boomerang team authors article on customer orientation. See first page.
Read more... 


UITP World Congress

April 10-14, 2011: Public transport congress in Dubai, United Arab Emirates. More info.

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