Solutions that Put the Traveler in Focus
Boomerang solutions are aimed at increasing revenue, travel, customer satisfaction, and operational efficiency. The solutions form the backbone and engine that lets you treat travelers as individual customers.
Products Designed for Public Transport
Boomerang is the only vendor to offer a full suite of customer relationship management (CRM) software specifically made for public transport organizations dealing directly with travelers. In contrast with generic customer relationship software, Boomerang products are designed to integrate with public transport specific systems, such as automatic fare collection systems, travel planners, and real-time traffic systems.
Put together, modules integrate seamlessly and provide all teams with a single view of customers, orders, products, campaigns, etc. Boomerang offers pre-built adapters for easy integration with ticketing systems, travel planners, real-time systems, financial system, etc.
Boomerang Professional Services
Business Consulting: Drawing on public transport best practices, Boomerang consultants can work with you to set business direction, define customer related processes, as well as guide organizational change.
Implementation Services: Technical specialists work with you to configure the product to your processes and tune integration points to ticketing systems, payment systems, web site personalization, and other systems.
Other CSC Services: Boomerang is a part of CSC, a global 90,000+ employee IT consulting organization. Boomerang customers can benefit from the entire suite of CSC's transportation solutions and know-how within IT, outsourcing, and hosting.
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